Glow Body Privacy Policy

At Glow Body, protecting your privacy is one of our highest priorities. We understand that wellness, health-related information, and medication journeys are deeply personal, and we are committed to handling any information collected through the Glow Body application responsibly and transparently.

By downloading, accessing, or using Glow Body, you acknowledge that you accept the practices and policies described in this Privacy Policy. Continued use of the application indicates your acceptance of this policy. The latest version of this Privacy Policy will always be available within the app and through our official online channels.

1. Scope of This Policy

This Privacy Policy applies to all Personal Information, GLP-1 Therapy Data, Nutrition Data, Wellness Data, AI Conversational Data, and Technical Information collected through the Glow Body application and related services.

Our services may contain links to third-party platforms, tools, or websites that operate independently from us. We are not responsible for the privacy practices, security measures, or content of those third-party services. We recommend reviewing their privacy policies before interacting with them.

2. Categories of Information We Collect and Use

2.1 Personal and Onboarding Information

To improve user experience and provide personalized AI health tracking features, we may collect information you choose to provide during onboarding and account setup, such as:

  • Nickname, age range, gender, or email address
  • Goals (including primary weight and fitness objectives)
  • Physical metrics (height, starting weight, and target weight)

We follow a strict data minimization approach and only collect information necessary for the app’s core functionality. Date of birth, gender, height, and weight are used solely to calculate estimated daily calorie and nutrition targets.

2.2 GLP-1 Therapy, Nutrition, and User-Entered Tracking Data

Glow Body allows users to manually record and manage health-related information through conversational AI or direct input, including:

  • Medication details (such as Ozempic, Wegovy, Zepbound, Mounjaro, and Rybelsus dosages, schedules, and cycles)
  • Side effects (such as nausea, fatigue, or other physical symptoms)
  • Weight records and fitness metrics
  • Meal logs, caloric intake, and hydration data

This information is used solely to generate AI-driven conversational insights, nutrition targets, progress charts, trends, and wellness statistics within the application. Your personal health and medication data is never sold or shared with advertisers, data brokers, or third-party marketing networks.

2.3 AI Chatbot Interaction and Conversational Data

To provide, personalize, and continually improve our intelligent companion features, we collect and process specific data when you interact with our AI chatbot and automated logging tools:

  • Interaction Content: Session identifiers, chatbot message contents, conversational transcripts, prompt inputs, and user-selected goals.
  • Metadata & Timestamps: Message delivery status, interaction timestamps, and related technical session states.
  • AI-Generated Outputs: The responses, insights, summaries, and personalized recommendations generated by the AI system based on your inputs.

How AI Data is Processed & Guarded:

  • Purpose of Collection: AI interaction data is used strictly to deliver real-time conversational experiences, structure your health entries, secure and troubleshoot the chatbot service, and honor your preferences.
  • Model Training Boundaries: We may utilize de-identified, aggregated, or anonymized data (with all direct personal identifiers completely stripped away) derived from user interactions to train, test, and improve our own internal AI/machine learning algorithms and models. However, your raw, identifiable personal health records and individual chat transcripts are never used to train proprietary third-party foundational models in a way that exposes your identity.
  • Third-Party AI Processors: When you use our chat features, your messages and relevant health context are securely processed by trusted third-party AI service providers via encrypted channels solely to generate real-time responses.

2.4 Usage Data and Diagnostics

We may automatically collect limited technical information to maintain and improve app performance, including:

  • Device model and hardware information
  • Operating system version
  • App crash logs and diagnostics
  • General interaction analytics

This information is collected in a de-identified manner and is used exclusively for troubleshooting, performance optimization, and service stability improvements.

2.5 Apple HealthKit Integration

To provide a more complete wellness tracking experience, Glow Body may request permission to connect with Apple HealthKit. With your explicit consent, the app may read and/or write wellness data such as weight records, nutrition metrics, and related information to the HealthKit database stored on your device.

We strictly comply with Apple’s HealthKit privacy requirements:

  • HealthKit data is NEVER used for advertising or marketing purposes.
  • HealthKit data is NEVER sold, rented, or shared with third-party advertisers.
  • We do NOT use HealthKit information for user profiling.
  • We do NOT transmit HealthKit data to external analytics or attribution platforms.

CRITICAL DATA PROTECTION: Glow Body does NOT share any health-related information, medication records, physiological measurements, or HealthKit data with Firebase, AppsFlyer, Meta/Facebook, or any advertising or attribution partners.

3. Third-Party Services and Strict Data Isolation

To improve app quality and understand general app performance, we may use limited third-party service providers that process non-health-related technical data. All third-party analytics and attribution SDKs operate in a strict sandbox environment and have zero access to your health data, medication details, or AI conversational transcripts.

4. Data Security & Retention

Glow Body uses commercially reasonable security measures (including encryption in transit and at rest) designed to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to use industry-standard safeguards, no electronic transmission or storage method can be guaranteed to be completely secure.

We retain your Personal Information, GLP-1 Therapy Data, and AI Interaction History only for as long as necessary to provide you with the Glow Body services or fulfill our commercial purposes.

5. Account Deletion and User Rights

You are in control of your data. You may request the complete deletion of your account and all associated health and chat data at any time directly within the app settings or by contacting us at [email protected]. Once a deletion request is processed, your personal data will be permanently erased from our active databases, subject only to limited legal retention obligations required by law.

Depending on your jurisdiction (including residents of certain U.S. states such as California, Colorado, Connecticut, Virginia, etc.), you may have the right to:

  • Access: Request confirmation of or access to the Personal Information we process about you.
  • Correction: Request that we correct inaccurate Personal Information.
  • Deletion: Request the erasure of your personal data.

To exercise these rights, please contact us at [email protected].

6. Children’s Privacy

Glow Body is intended for adult users aged 18 and older and is not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we discover that such information has been collected unintentionally, we will promptly delete it.

7. Medical Disclaimer & AI Limitations

Glow Body is intended for general wellness, lifestyle tracking, and informational purposes only.

Glow Body is NOT a medical device and is NOT intended for the diagnosis, treatment, prevention, monitoring, or prescription of any disease, medical condition, or medication therapy (including GLP-1 treatments).

AI-Generated Content Disclaimer: The conversational AI assistant provides general educational information about GLP-1 medications, lifestyle considerations, and wellness trends. It does not provide medical advice, diagnose medical conditions, recommend dosages or treatment changes, or replace care from a licensed clinician. All AI-generated insights, nutrition targets, and weight projections are for reference only. Always seek professional medical advice from a qualified healthcare provider regarding any health conditions or medication adjustments.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technical, or legal changes. Updated versions will be published within the application and become effective immediately upon posting.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Contact Email: [email protected]